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Policies – LYNLI Jewelry 李倪・輕珠寶

Free Shipping On Order Over USD. 100 in Taiwan and on Orders Over $180 Worldwide.

Policies

Please read the following policies carefully before making your order and email us at service@lynlijewelry.com if you have any questions. 

ORDERS HANDLING

Please allow 1-3 business days, excluding weekend and holidays, for us to process your order. Each piece of LYNLI Jewelry is handmade to order and may require up to 7-12 business days for it to be crafted before it's shipped.  Our customer service will notify you if there is any potential delays in order.

TAIWAN SHIPPING RATES & DELIVERY

All orders within Taiwan can enjoy our free shipping policy via Post Office Parcel service.

REST OF THE WORLD SHIPPING RATES & DELIVERY

We offer our international customers Free Standard Shipping on all orders over $250 worldwide. For orders not exceeding $250, shipping fees are on you and are non-refundable.

All orders are handmade to order, with standard shipping days applied. Your order will be shipped via EMS or DHL Service. Once your order has been shipped, you will receive a shipping confirmation email including the carrier and a tracking number. Please be aware that we are unable to ship to military address or P.O. Box. If for any reason, the tracking information does not update in 1-3 days, please contact us at service@lynlijewelry.com. Our customer service will provide you with further assistance.

For now, we only ship orders to the following countries. For countries not on the list, please do not hesitate to email us if you are interested in LYNLI Jewelry.

Australia
Canada
China
France
Germany
Hong Kong
Italy
Japan
New Zealand
South Korea
Taiwan
United Kingdom
United States

Unfortunately, we are not responsible for any delays due to customs clearance, local duties and taxes or weather.

RETURN AND EXCHANGE POLICY

Kindly note that all the LYNLI Jewelry are handmade to order. Returns and exchanges are only accepted for limited circumstances and are not acceptable due to change of mind. We only offer returns and exchanges for certain circumstances that are reasonable. Please contact our customer service within 48 hours upon receipt of the purchase goods and we can find solutions for your request effectively.

Exchanges will need to be shipped back to us within 7 days of receipt. Additional non-returnable items are gift cards and final sale items.

If you receive incorrect or damaged items, please contact us no later than 3 business days of receipt by emailing us at service@lynlijewelry.com. We will be more than happy to offer a full refund or exchange.

RETURNS AND EXCHANGE PROCEDURE

Returns or exchanges must be pre-approved by us via email. To complete your return or exchange, please email us at service@lynlijewelry.com and we will email you the return instructions. Please include the order number, reason to return and your contact information in the email. Note that the cost of the return parcel will be borne by the customer.

We take a snapshot for every order before it's shipped out to prevent delivering wrong items to our customers. We will make sure all orders are carefully handled prior to shipping and the actual item you receive is as close as what shows on our website.

In the case of a return or exchange, please return all items back to us in the same condition with the items and its accessories unused and undamaged,

Please note that we may refuse any returns that do not comply with these conditions.

After returns or exchanges have been approved, please return/exchange with a reliable carrier. We are not responsible for any loss or damage during return shipping. Appropriate insurance and a trackable shipping service are recommended for all your return packages. 

REFUND

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once your return has been processed, you will receive a confirmation email with your store credit or refund details. Original shipping costs or return shipping costs, if applicable, are non-refundable.

ORDER ARRIVAL

All orders require a signature upon receipt from the recipient. In the case of any delays in shipping, our customer service will email you a notification. If your order is in urgent, please email us at service@lynlijewelry.com and we will try our best to assist you.

UNDELIVERABLE PACKAGE

International packages that are returned to us as undeliverable are not able to be re-shipped. A return shipping fee and a re-import fee will be deducted from your final refund, including the original shipping charges. If you still want to purchase items that were undeliverable, please place a new order on our website. 

Once your return has been processed, you will receive a confirmation email with your store credit or refund details.

PAYMENT

All items are priced and charged in US dollars at checkout. Foreign transaction fee may be charged by your credit card issuer or the bank.

For the payment methods, we accept Credit Card (Visa, MasterCard, American Express, Diners Club, JCB, and Discover), Debit Card (Payments with debit cards will be charged in real time.), Paypal and Apple Pay.

TAXES AND DUTIES

Please note that import duties, VAT, taxes and any other charges are not included in the item price or shipping cost. Unfortunately we are not responsible for any possible duties and taxes that may charged in order to clear customs. These fee are paid to the local carrier and are not collected by LYNLI Jewelry. Some orders may also experience custom delays. LYNLI Jewelry has no control over these and we can’t predict what the cost would be, as customs policies and import duties vary widely from country to country.

We suggest that you contact your local customs office for additional information. If a shipment is refused due to taxes and duties unpaid, the carrier will discard your package and a refund will not be issued.

For any other questions, please email us at service@lynlijewelry.com .