購買寄送|Policies

 運費與寄送須知:

*商品製作時程:

架上商品正常製作流程為『下單後約需製作 10-15工作天』,戒指手圍在國際圍 #12號以上的客人,需特別訂製,請私訊後再下單或預約訂製沙龍現場預購。 

<由於商品皆為下單後製作,為訂製商品,基於衛生與疫情考量,不適用七天內退換貨原則。

售出商品若有明確瑕疵,於收到商品後七天內,可出示購買證明,詢問官方客服進行換貨服務或免費保固修理,但無法退貨。若收到商品後超過七天,則會視商品情況酌收修理保固的費用。>

 

*商品寄送時程:

由於新冠疫情影響,全球貨運服務可能會延誤或無法寄送,若您有疑慮,請加入我們官方Line帳號先行詢問,或來信詢問後再下單喔!

  • 台灣地區(含離島地區)一律使用郵局掛號郵寄服務,也可寄至郵政信箱,不限消費金額皆免運費,也可親自來店取貨。

         【台北工作室|店面取貨&預約鑑賞】
          地址:台北市中山區錦州街426巷一弄26號1樓

  • 海外地區寄送運費因地而異,部分地區消費滿200美金免運,一般使用掛號郵寄服務,若需特殊寄送服務(DHL、Fedex ),請先加入我們官方Line帳號詢問運費報價後再下單。

 

 

Please read the following policies carefully before making your order and email us at service@lynlijewelry.com if you have any questions. 

ORDERS HANDLING

Due to the outbreak of COVID-19, we apologize for all the airmail services to many destinations may be reject or delay.

Please allow 1-3 business days, excluding weekend and holidays, for us to process your order. Each piece of LYNLI Jewelry is handmade to order and may require up to 7-14 business days for it to be crafted before it's shipped.  Our customer service will notify you if there is any potential delays in order.

TAIWAN SHIPPING RATES & DELIVERY

All orders within Taiwan can enjoy our free shipping policy via Post Office Parcel service.

We also provide In-Store Pickup Service at Taipei store, please contact us to make the pickup time reservation. 

REST OF THE WORLD SHIPPING RATES & DELIVERY

We offer our international customers Free Standard Shipping on all orders over USD$200-$300 worldwide. For orders not exceeding, depending on different area, the shipping fees are on you and are non-refundable.

All orders are handmade to order, with standard shipping days applied. Your order will be shipped via Post Service. Once your order has been shipped, you will receive a shipping confirmation email including the carrier and a tracking number. Please be aware that we are unable to ship to military address or P.O. Box.

Due to the situation of Covid-19, please note that some of the countries had closed their post service so we can't send out the package through post office and we can't estimate the deliver fee of DHL or Fedex in advance. If your shipping address is not on our country list, please contact us before you make the order.

For any reason, the tracking information does not update in 1-3 days, please contact us at service@lynlijewelry.com. Our customer service will provide you with further assistance.

For now, we only ship orders to the following countries. For countries not on the list, please do not hesitate to email us if you are interested in LYNLI Jewelry.

Australia
New Zealand

Canada
France
Germany
Italy
Danmark
Sweden 
United Kingdom
United States
Republic of Austria
Swiss
Norway
Czech Republic
Poland
Lithuania
Nederland
Belgium

China
Hong Kong
Macau
Japan
South Korea
Malaysia
Thailand 
Singapore
Taiwan

Unfortunately, we are not responsible for any delays due to customs clearance, local duties and taxes or the weather.

RETURN AND EXCHANGE POLICY

Kindly note that all the LYNLI Jewelry are handmade to order. Returns and exchanges are only accepted for limited circumstances and are not acceptable due to change of mind. We only offer returns and exchanges for certain circumstances that are reasonable. Please contact our customer service within 48 hours upon receipt of the purchase goods and we can find solutions for your request effectively.

Exchanges will need to be shipped back to us within 7 days of receipt. Additional non-returnable items are gift cards and final sale items.

If you receive incorrect or damaged items, please contact us no later than 3 business days of receipt by emailing us at service@lynlijewelry.com. We will be more than happy to offer a full refund or exchange.

RETURNS AND EXCHANGE PROCEDURE

Returns or exchanges must be pre-approved by us via email. To complete your return or exchange, please email us at service@lynlijewelry.com and we will email you the return instructions. Please include the order number, reason to return and your contact information in the email. Note that the cost of the return parcel will be borne by the customer.

We take a snapshot for every order before it's shipped out to prevent delivering wrong items to our customers. We will make sure all orders are carefully handled prior to shipping and the actual item you receive is as close as what shows on our website.

In the case of a return or exchange, please return all items back to us in the same condition with the items and its accessories unused and undamaged,

Please note that we may refuse any returns that do not comply with these conditions.

After returns or exchanges have been approved, please return/exchange with a reliable carrier. We are not responsible for any loss or damage during return shipping. Appropriate insurance and a trackable shipping service are recommended for all your return packages. 

REFUND

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once your return has been processed, you will receive a confirmation email with your store credit or refund details. Original shipping costs or return shipping costs, if applicable, are non-refundable.

ORDER ARRIVAL

All orders require a signature upon receipt from the recipient. In the case of any delays in shipping, our customer service will email you a notification. If your order is in urgent, please email us at service@lynlijewelry.com and we will try our best to assist you.

UNDELIVERABLE PACKAGE

International packages that are returned to us as undeliverable are not able to be re-shipped. A return shipping fee and a re-import fee will be deducted from your final refund, including the original shipping charges. If you still want to purchase items that were undeliverable, please place a new order on our website. 

Once your return has been processed, you will receive a confirmation email with your store credit or refund details.

PAYMENT

All items are priced and charged in US dollars at checkout. Foreign transaction fee may be charged by your credit card issuer or the bank.

For the payment methods, we accept Credit Card (Visa, MasterCard, American Express, Diners Club, JCB, and Discover), Debit Card (Payments with debit cards will be charged in real time.), Paypal and Apple Pay.

TAXES AND DUTIES

Please note that import duties, VAT, taxes and any other charges are not included in the item price or shipping cost. Unfortunately we are not responsible for any possible duties and taxes that may charged in order to clear customs. These fee are paid to the local carrier and are not collected by LYNLI Jewelry. Some orders may also experience custom delays. LYNLI Jewelry has no control over these and we can’t predict what the cost would be, as customs policies and import duties vary widely from country to country.

We suggest that you contact your local customs office for additional information. If a shipment is refused due to taxes and duties unpaid, the carrier will discard your package and a refund will not be issued.

For any other questions, please email us at service@lynlijewelry.com .