Refund policy

Please read the following policies carefully before making your order and email us at service@lynlijewelry.com if you have any questions. 

 

RETURN AND EXCHANGE POLICY

Kindly note that all the LYNLI Jewelry are handmade to order. Returns and exchanges are only accepted for limited circumstances and are not acceptable due to change of mind. We only offer returns and exchanges for certain circumstances that are reasonable. Please contact our customer service within 48 hours upon receipt of the purchase goods and we can find solutions for your request effectively.

Exchanges will need to be shipped back to us within 7 days of receipt. Additional non-returnable items are gift cards and final sale items.

If you receive incorrect or damaged items, please contact us no later than 3 business days of receipt by emailing us at service@lynlijewelry.com. We will be more than happy to offer a full refund or exchange.

RETURNS AND EXCHANGE PROCEDURE

Returns or exchanges must be pre-approved by us via email. To complete your return or exchange, please email us at service@lynlijewelry.com and we will email you the return instructions. Please include the order number, reason to return and your contact information in the email. Note that the cost of the return parcel will be borne by the customer.

We take a snapshot for every order before it's shipped out to prevent delivering wrong items to our customers. We will make sure all orders are carefully handled prior to shipping and the actual item you receive is as close as what shows on our website.

In the case of a return or exchange, please return all items back to us in the same condition with the items and its accessories unused and undamaged,

Please note that we may refuse any returns that do not comply with these conditions.

After returns or exchanges have been approved, please return/exchange with a reliable carrier. We are not responsible for any loss or damage during return shipping. Appropriate insurance and a trackable shipping service are recommended for all your return packages. 

REFUND

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once your return has been processed, you will receive a confirmation email with your store credit or refund details. Original shipping costs or return shipping costs, if applicable, are non-refundable.